What You Can and Cannot Say to Customers

Clear communication boundaries for partner staff when discussing WeatherIt with customers.

Clear boundaries protect both customers and partners. Here's what you can and cannot say.

What You CAN Say

flowchart TB
    subgraph CanSay["You CAN"]
        direction TB
        A["Explain How<br/>Product Works"]
        B["Describe Trigger-based<br/>Outcomes"]
        C["Refer to Independent<br/>Weather Data"]
        D["ℹ️ Clarify Optional<br/>Insurance Nature"]
        E["Refer to WeatherIt<br/>for Questions"]
    end

    style A fill:#e8f5e9
    style B fill:#e8f5e9
    style C fill:#e8f5e9
    style D fill:#e8f5e9
    style E fill:#e8f5e9

You Can Say	Example
Explain how the product works	"WeatherIt provides a payment if rainfall exceeds a certain threshold"
Describe trigger-based outcomes	"Outcomes are based on measured rainfall data"
Refer to independent weather data	"Assessment uses data from the Bureau of Meteorology"
Clarify it's optional insurance	"This is optional insurance coverage"
Refer to WeatherIt	"For coverage questions, please contact WeatherIt directly"

What You MUST NOT Say

Critical Boundaries
These statements can create customer expectations that cannot be met.

flowchart TB
    subgraph CannotSay["You MUST NOT"]
        direction TB
        F["🔮 Predict<br/>Payouts"]
        G["Interpret Weather<br/>Data"]
        H["Suggest Replaces<br/>Refunds"]
        I["Promise<br/>Compensation"]
        J["Reframe as<br/>Guarantee"]
    end

    style F fill:#ffebee
    style G fill:#ffebee
    style H fill:#ffebee
    style I fill:#ffebee
    style J fill:#ffebee

You Must Not Say	Why
Predict payout occurrence	Outcomes depend on measured data
Interpret weather data	Assessment is WeatherIt's role
Suggest replaces refunds	WeatherIt is separate from cancellation policies
Promise compensation	Payouts are rules-based, not discretionary
Reframe as a guarantee	It's insurance, not a guarantee

When In Doubt

The Safe Approach
When uncertain, stick to facts, approved wording, and referrals.

Default To	Example
Facts	Objective, verifiable statements
Approved wording	WeatherIt-provided language
Referrals to WeatherIt support	"WeatherIt can answer that for you"

Clear boundaries in communication prevent disputes and protect everyone.

Updated 8 months ago

Did this page help you?