Key Takeaway for Partners

Your Role

flowchart LR
 subgraph Partner["Partner Responsibility"]
 direction TB
 A["Recognise<br/>dissatisfaction early"]
 B["Avoid informal<br/>resolution"]
 C["Escalate quickly<br/>and cleanly"]
 end

 style A fill:#e8f5e9
 style B fill:#e8f5e9
 style C fill:#e8f5e9

Your role in customer support is to:

• Recognise dissatisfaction early — Watch for signs of frustration or disappointment
• Avoid informal resolution — Don't try to fix insurance outcomes
• Escalate quickly and cleanly — Hand over to WeatherIt with relevant details

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WeatherIt's Role

flowchart LR
 subgraph WeatherIt["WeatherIt Responsibility"]
 direction TB
 D["Handle complaints<br/>formally"]
 E["Communicate<br/>outcomes"]
 F["Meet regulatory<br/>obligations"]
 end

 style D fill:#f3e5f5
 style E fill:#f3e5f5
 style F fill:#f3e5f5

WeatherIt is responsible for:

• Handling complaints formally — Full investigation using authoritative data
• Communicating outcomes — Direct contact with customers
• Meeting regulatory obligations — Compliance with all timeframes

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The Bottom Line

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Recognition, not resolution. That's your role in customer support.