Booking & Cancellation Scenarios

What if the partner cancels the event due to weather?

This is a complex scenario that must be handled carefully.

flowchart TB
 A[Partner Cancels<br/>Event] --> B{Why?}
 B -->|Dangerous Weather| C[Partner's Cancellation<br/>Policy Applies]
 C --> D[WeatherIt Policy<br/>Voided]
 D --> E[Customer Eligible for<br/>Premium Return]

 style A fill:#e1f5ff
 style B fill:#fff4e1
 style C fill:#f3e5f5
 style D fill:#ffebee
 style E fill:#e8f5e9

General Principles

Principle	Explanation
Independence	WeatherIt coverage is independent of partner cancellations
Partner policy applies	If partner cancels for dangerous weather, partner's normal cancellation policy with customers applies
Policy voided	The WeatherIt policy is voided by WeatherIt
Premium return	Customer may be eligible for return of premium cost
Trigger-based payouts	Payouts still depend solely on trigger conditions, not cancellation decisions

Critical: Don't Make Promises
Partners must not:

Void coverage themselves

Promise specific outcomes

Align cancellation policies with insurance outcomes

All cancellation-related questions should be escalated to WeatherIt.

What if the customer cancels their booking?

Customer booking cancellation does not automatically cancel WeatherIt coverage.

flowchart TB
 A[Customer Cancels<br/>Booking] --> B{WeatherIt<br/>Coverage?}
 B -->|Not Automatic| C[Coverage Depends on<br/>Product Terms]
 C --> D[Customer Contacts<br/>WeatherIt]
 D --> E[WeatherIt Reviews<br/>with Cancellation Proof]
 E --> F{Eligible for<br/>Premium Return?}
 F -->|Yes| G[Premium Returned]
 F -->|No| H[Coverage Continues<br/>or Lapses per Terms]

 style A fill:#e1f5ff
 style B fill:#fff4e1
 style C fill:#f3e5f5
 style D fill:#e1f5ff
 style E fill:#fff4e1
 style F fill:#f3e5f5
 style G fill:#e8f5e9
 style H fill:#ffebee

What Partners Should Do

Action	Guidance
Don't assume	Coverage cancellation is not automatic
Don't interpret	Partners shouldn't interpret insurance implications
Direct to WeatherIt	Have customer contact WeatherIt directly
Provide proof	Customer should provide proof of booking cancellation

Customer Process
Customers who cancel their booking should contact WeatherIt directly with proof of their booking cancellation. WeatherIt will review whether they're eligible for a return of the premium cost.

What if the customer changes their booking dates?

Date changes may affect coverage:

Scenario	Impact
Minor change	May be accommodated
Significant change	May require new policy
Change outside coverage	Coverage may not apply

Escalate Date Changes
Any questions about how booking date changes affect coverage should be escalated to WeatherIt. Don't attempt to advise on coverage implications.

What if there's a partial event?

Scenarios where an event is partially affected by weather:

flowchart LR
 A[Partial<br/>Impact] --> B{Trigger<br/>Assessment}
 B --> C[Based on<br/>Product Terms]
 C --> D[Specific Coverage<br/>Window Applies]

 style A fill:#e1f5ff
 style B fill:#fff4e1
 style C fill:#f3e5f5
 style D fill:#e8f5e9

Scenario	How It's Handled
Rain on one day of multi-day event	Assessed per coverage window/day
Morning rain, afternoon clear	Depends on coverage window timing
Rain during part of event	Depends on trigger duration requirements

Summary: What Partners Should Do

For any cancellation or booking change scenarios:

Do	Don't
Acknowledge the situation	Make assumptions about coverage
Direct to WeatherIt	Interpret insurance implications
Provide relevant booking details	Promise specific outcomes
Escalate promptly	Attempt to void or modify coverage

When in doubt, escalate. Cancellation and booking change scenarios can be complex. WeatherIt will handle the insurance implications.