Training & Staff Awareness Requirements

Partners are expected to ensure that staff involved in sales or customer support are properly trained on WeatherIt products.

Staff Knowledge Requirements

flowchart TB
    subgraph Knowledge["What Staff Must Know"]
        direction TB
        A["What WeatherIt Is"]
        B["Communication<br/>Boundaries"]
        C["📤 Escalation<br/>Processes"]
    end

    style A fill:#e1f5ff
    style B fill:#e1f5ff
    style C fill:#e1f5ff

Requirement	Why It Matters
Understand what WeatherIt is	Accurate customer explanations
Know what they can and cannot say	Compliant communication
Know how to escalate issues	Proper handling of complaints

Teams Requiring Training

Team Type	Training Focus
Sales teams	Product presentation, communication boundaries
Call centre teams	Customer enquiries, escalation triggers
On-site staff	Basic awareness, referral processes

Shared Responsibility Model

flowchart LR
    subgraph WeatherIt["WeatherIt Provides"]
        A["📚 Training<br/>Materials"]
        B["Quick Reference<br/>Guides"]
        C["🎓 Onboarding<br/>Resources"]
    end

    subgraph Partner["Partner Ensures"]
        D["Staff Complete<br/>Training"]
        E["Training Stays<br/>Current"]
    end

    WeatherIt --> Partner

    style A fill:#f3e5f5
    style B fill:#f3e5f5
    style C fill:#f3e5f5
    style D fill:#e8f5e9
    style E fill:#e8f5e9

WeatherIt Support
WeatherIt provides training materials, quick reference guides, and onboarding resources to support partner teams.

Partner Responsibility
Partners are responsible for ensuring staff complete required training and keeping training up to date as products evolve.

Well-trained staff protect customers and reduce disputes—training is an investment in partnership success.